The customer service on this site is available by email at shop@elprofessor.fr or by mail at: ELPROFESSOR - BP 41 - 62 602 BERCK SUR MER CEDEX 2 - FRANCE.

In accordance with current legislation, consumers have 7 days from the date of receipt of the parcel to request the exchange or refund. In order to exercise this right, it is up to them to return (at their own expense) the parcel to the address of the company's headquarters: ELPROFESSOR - BP 41 - 62 602 BERCK SUR MER CEDEX 2 - FRANCE, accompanied by a letter requesting either refund or exchange.